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Tuesday, August 19, 2008

Version 1.0

The purpose of the Customer Satisfaction Survey is to allow our existing customers a forum to express their views on the CRS process. We value our customers opinions greatly and take all feedback constructively. We thank you for your valuable input.

Client Satisfaction Survey

The purpose of the Customer Satisfaction Survey is to allow our existing customers a forum to express their views on the CRS process. We value our customers opinions greatly and take all feedback constructively. We thank you for your valuable input.

Name
  Company
  Length of time doing business together

1. I believe Custom Research has a good understanding of my recruitment needs?
(If the answer is below a 7, explain what we are not currently grasping)

 
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  Comments:
 

2. I believe Custom Research has designed a program that will meet my recruiting needs? 
(If answer is below a 7, explain what flaws exist with the program and what would make the program better)

 
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  Comments:
 

3. I am satisfied with the speed with which my search was implemented and completed. 
(If the answer is below a 7, explain what type of delays did you experience and what caused the delays)

 
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4. I am satisfied with the quality of the prospective candidates. 
(If the answer is below a 7, what issues are you concerned with)

 
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5. I am satisfied with the sales and account team who handle my account. 
(If the answer is below a 7, what problems have you observed)

 
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6. I am satisfied with the overall level of client service I am receiving. 
(If the answer is below a 7, explain any problems that you have experienced)

 
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Please list the Account Services staff you have worked with over the past quarter.

Comments:
 

7. The reports I receive are useful, the information is what I require.
(If the answer is below a 7, please tell us what would make the reports more useful)

 
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8. The profiles I receive are accurate and consistent. 
(If the answer is below a 7, please tell us some of the inaccuracies or lack of consistency)

 
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9. The profiles I receive are delivered on time. 
(If the answer is below a 7, how often are the profiles late)

 
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10. When you started working with Custom Research you must have had expectations of  how this relationship would work. Would say that Custom Research is  meeting your expectations?
(Why or Why not?)

 
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11. I am satisfied that I am getting value for my investment. 
(If the answer is below a 7, why do you believe the value is low)

 
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12. What do you believe are Custom Research's strengths?

Comments:
 

13. What do you believe are Custom Research's weaknesses?

Comments:
 

14. What do you wish Custom Research offered that we do not currently offer?

Comments:
 

15. Would you recommend Custom Research to other companies using these types of services?

Yes No
   
  Why?
 

16. How do you see the work you are doing with Custom Research growing over the next year?

Comments:
 
   

 
 
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Custom Research Solutions, CRS, and Research Solutions are trademarks or servicemarks of Research Solutions , Inc. All other trademarks, product names, and company names or logos cited herein are the property of their respective owners.